Ameri-Star Homes
ATTN: Dan Dinko
500 McCormick Drive Suite A
Glen Burnie, MD 21061
Dear Dan,
We’ve just moved into our beautiful new Frederick II and wanted to take a moment to thank the entire Ameri-Star team.
Ameri-Star is not your everyday construction company! They built us a quality home and constantly communicated with us every step of the way. Unlike most builders, they use high-quality materials and include features only offered as upgrades from other builders. We love the wood-floored foyer, 9-foot ceilings, window molding, upgraded baseboards, and beautifully appointed kitchen. Even the exterior is a step above.
When we decided to contract Ameri-Star to build our home, many people, warned us of the impending stress, aggravation, and pitfalls of new home construction. Although the experience came with its share of bumps and bruises, it was nothing like some of the horror stories we heard from people who used other builders. From the first phone call to the last, Ameri-Star treated us like a partner in the process. They always tried to accommodate my seemingly endless demands. Every Ameri-Star customer we’ve met has been extremely happy with their home and we are happy to join their ranks.
But what is a company without its people. Ameri-Star has some of the most professional, friendly, and experienced people I have ever done business with. They are not just a company, they are a family and they welcomed us in with open arms. They didn’t build a house, they built us a home!
To each of the Ameri-Star team members, thank you!! We would like to specifically thank the following:
Dan – Thank you for having the vision to create such a great homebuilding business and surrounding yourself with such great people! Ameri-Star is a thriving business with a small business personality. Even though you have a large client-base, your team treated us like we were their most important customer!
John Arigo and Rodney Jones – Thank you for building such a great house! Especially the spectacular landscaping solution you came up with. You both knew best and stuck to your guns. You’ve proven the customer is not always right and they should rely on the expertise of the professionals. We appreciate your attention to even the smallest detail and dedication to ‘getting it right’! Even after the sale, you’ve both gone out of your way to resolve every issue we’ve raised. That is a rare and wonderful quality! Ameri-Star is lucky to have both of you on their team. You really know your stuff and it shows in the quality of the home.
Wendy – What can we say – We have found a very special friend in you!! From day-one, working with you has been more like working with a close friend than a business person. You were always able to maintain your professionalism while treating us like family. You are very candid and honest and that is so rare in businesses today. We really appreciate that you are both very professional and pleasant to work with. We can't tell you how enjoyable and you have made this experience for Sue and I. It is refreshing to work with someone who is so in touch with their customers' needs and the importance of getting them the best house for their money. You exceeded our expectations because you were so willing to go "the extra mile". We know Ameri-Star appreciates how much you contribute to the company's outstanding image and reputation!!
Thank you again, to the entire Ameri-Star team. We know we were tough customers (how much did you make on the jar?), but we have high expectations and Ameri-Star met them every step of the way. Sue and I do not usually prepare testimonials, but we will not hesitate to recommend you to people in the market for a new construction home. In fact, if we’re ever in the market for a new construction home again, Ameri-Star will be the first and only call we will make.
Sincerely,
- Ed and Sue Rocksvold